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If you would like to be a part of a global growing company, innovative and a technology leader in the field of communication solutions, your place is with us.
Why RAD?
RAD is a dynamic and innovative company that offers exceptional benefits that set us apart from other employers. We pride ourselves on being at the forefront of technology innovation, providing our employees with access to the latest tools and resources to enhance their work experience. Our hybrid work model offers flexibility and work-life balance, while still maintaining a stable and growing company culture. At RAD, we value togetherness and prioritize building a strong team, which fosters a collaborative and supportive work environment. Our impact-driven approach ensures that our employees are making a difference, and our commitment to professional development means that our team members are continuously learning and growing in their careers.
Technology Innovation
Hybrid Work Model
Stable and Growing
Togetherness
Professional Development
Making an Impact
Grow with RAD
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Open Positions
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Technical Support Engineer Mexico (1258)Global ServicesLATAMView Position
RAD's Global Services, Mexico office is looking for a technical support engineer.
Location:
Based at the RAD offices in Mexico.
Responsibilities:
- Being the first contact with the client
- Being the first support Line for solution and failure isolation
- Being responsible for testing the network performance
- Being accountable for escalating all critical and KCA issues
- Client monitoring and Attention 24/7
- Being a team player
- Deliver monthly KPIs to the team lead along with significant updates
- Training schedule to improve the performance
- Network Monitoring
- Monitoring 24/7 of network elements
- Assure the SLA Schedule
- Daily review of the customer information to be updated
- Register all cases and escalate the critical ones according to the SLA defined
- Follow up the critical issues and update accordingly
Requirements:
- Communications and electronics engineering or related
- Knowledge of Monitoring and Help Desk platforms
- Knowledge of technical Support & Troubleshooting Processes
- Is desirable to know Network access devices
- Is required knowledge in TDM & Ethernet Technologies
- Radio/wireless Knowledge
- Fiber/Copper knowledge
- Layer 1, Layer 2 & Layer 3 experience (a must)
- Capacity to Provide support to final customers with high complexity
- Required the use of the following tools: MS Office, MS Project, MS CRM
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ERP Architect and Team Lead (1263)Information TechnologiesRAD Headquarters (Tel-Aviv)View Position
We are hiring an ERP Architect to lead the design and development of a self-developed ERP solution and manage and guide a team of developers.
This role requires proven expertise in manufacturing supply chain and production processes. Be able to ensure efficient project delivery and alignment with business objectives developing in Oracle DB and Delphi.
Location:
Based at the RAD offices in Tel Aviv. Hybrid option twice/week.
Responsibilities:
- Architect & Design: Lead the architecture and design of the ERP system base on Delphi EX2 and Oracle DB.
- Development Leadership: Oversee the entire development lifecycle, ensuring the best coding practices. Code Review & Quality Assurance: Ensure all development work meets company standards for quality, security, and performance.
- Work closely with cross-functional teams (Supply Chain, Production, IT, etc.) to understand business needs and translate them into technical specifications.
- Supply Chain & Production Expertise: Leverage in-depth knowledge of MRP, production planning, inventory management, procurement, and logistics to design effective ERP solutions.
- Technical Roadmap: Develop and maintain a long-term technical roadmap for ERP, balancing new feature development with maintenance and optimization of existing features.
- Documentation: Create detailed design and architectural documentation to support current and future development.
- Project Management: Manage the ITCR committee, monitor project progress, set timelines, and ensure timely delivery of milestones.
Requirements:
Technical Skills:
- Software Architecture: Expertise in designing scalable, modular, and high-performance systems.
- Experience in Delphi development, with a proven track record in ERP systems.
- Oracle Database: Advanced knowledge of Oracle databases, including query optimization, schema design, and stored procedures.
- Supply Chain & Production Knowledge: Deep understanding of supply chain and production processes such as MRP, inventory control, and manufacturing execution systems (MES).
- ERP Systems: Prior experience in developing or customizing ERP systems for production environments.
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Management Skills:
- Experience leading and managing development teams, including task delegation, performance and quality reviews.
- Project Management: Strong project management skills, with the ability to manage multiple priorities and deliver projects on time.
- Communication: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
Qualifications:
- Education: Bachelor’s or master’s degree in computer science, Engineering, or a related field.
- Experience: Minimum of 10-15 years of experience in ERP development and architecture, with at least 7 years in a leadership role.
- Certifications: Relevant certifications in ERP systems, Oracle, or Delphi (preferred but not required).
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Junior Technical Support Engineer (India) 1242Global ServicesAPACView Position
RAD's Global Services, Mumbai office is looking for an on-site technical support engineer.
Location
Maharashtra Mumbai, India
Roles & Responsibilities
- Be actively involved in post-sales and pre-sales solution support activities
- Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely
- Perform testing and troubleshooting techniques to identify and resolve technical issues
- Perform root cause analysis of issues
- Prepare technical documentation for customers
- Provide status and resolution communication to internal and external stakeholders
- Contribute to the knowledge base of the team
Requirements
- 2-3 years of relevant work experience.
- Engineering degree (BE/BTech) – a must.
- Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution - advantage.
- Knowledge of Ethernet layer-2 Protocols: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM.
- Knowledge of Ethernet layer-3 Protocols: Basic Routing, MPLS, BGP, IPsec.
- Working experience with testers like VeEX, JDSU, Spirent.
- Knowledge in TDM network (E1 & SDH), Virtualization (SD-WAN), Linux OS - advantage.
- Proven presentation skills and experience working with external customers.
- Excellent written and verbal communications skills to handle global customers.
- Problem solver, self-starter, performs well under pressure.
- Ability to travel (locally or abroad) to support customers.
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