RAD is a global leader for telecom access solutions. As an industry pioneer for over 40 years, RAD reliably supplies worldwide communications service providers and critical infrastructure operators with best-of-breed Ethernet access devices, industrial IoT gateways, 5G xHaul, and Operational WAN solutions. Offering always-on connectivity from anywhere, along with data-driven, AI-powered actionable insights, RAD is distinguished for its supply-chain stability, which outsteps the market in delivery times. Founded in 1981, RAD serves as the anchor of the $1.6 billion RAD Group, an umbrella of independent companies that develop diverse networking and data communications solutions.
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RAD Support

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North America

Support Hotline: 800-444-7234 or 201-529-1100, Option 3 M-F, 9am - 6 pm EST

Email: [email protected]

RADcare Premium Customers: 833-RAD-DATA (723-3282) 24x7x365

 

International

Support Hotline:

  • Israel: +972-3-645-9469
  • India: +91-22-49388900
  • Backup call center: +972-3-577-4124

Email: [email protected]

RADcare Premium Customers can also open tickets on https://support.rad.com

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Product registration is available to registered users only, who also registered their products with us (product name and serial number). By doing that you will get the latest versions of installation and operation manuals and reference guides for your RAD products.

 

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RADcare Services

RADcare service plans allow our customers to benefit from real-time service guidance, planning and preventive maintenance. RADcare Global Services provide expert consulting and troubleshooting assistance, online tools, regular training programs, and various equipment coverage options – all designed to enable seamless installations and faster service rollouts. Service and support is available through a network of more than 250 highly professional, certified RAD partners, distributors and system integrators located in more than 100 countries.

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RADcare Online

The RADcare Online portal provides you with all the tools you need to quickly submit, review and expedite your requests for technical support. You can manage the full life-cycle of case handling: case creation, search and update of cases, and case resolution.

 

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