System Engineer / Pre-Sales - Europe (French/English)

RAD Data Communications Ltd. is looking for a System Engineer to support our European sales efforts for a wide and innovative portfolio.

Roles and Responsibilities

• Leading, creating and managing all technical end-to-end offerings for customer response documents and relevant projects - RFI, RFP, RFQ
• Management of all customer interface technical engagements activities - meetings, trials/proof of concepts, demos, road shows, etc.
• Capture customer requirements, define relevant use cases, work out a corresponding list of required features and capabilities and convert use case/features into test cases/test plans.
• Validation of use case(s) by staging and demonstrating them in RAD labs and/or customer site(s). Convince the customer technical representatives that RAD can provide them the best technical solution.
• Occasionally help troubleshoot and problem-solve customer support requests when issue appears to be network-design related, working closely with the engineering teams to resolve issues.
• Support in defining and specifying high and low-level network design solutions
• Work with multiple points of contact, mainly product managers and (technical) project managers to ensure support requests are solved in a timely manner
• Ongoing responsibility to execute technical updates to the region customers and partners - roadmap, feature set, applications, customer success stories, vertical applications.
• Full knowledge base and understanding of region market behavior covering all RAD segments/solutions – competition, standards, technology, requirements etc.

Desired Skills & Experience

• Expert knowledge of Packet Switched Networks, site surveys, requirements gathering, deployment challenges
• Solid understanding of wired networks, including firewalls, content filters, routing/switching, VLANs, etc.
• Knowledge of SDN/NFV architecture and concepts
• Proven record of accomplishment of 5-10 years in a system engineer technical role (solutions architect, systems engineer, sales engineer, etc.)
• Knowledge of sales cycle, strong verbal and written communication skills, and proven negotiation techniques
• Great relationship building skills, tenacity, resilience and presentation skills
• Strong organizational skills with the ability to multi-task and set priorities
• Ability to travel 50+%
• BS or MS degree in computer science, computer engineering or related discipline
• Full command of French and English (written and spoken) - a must
• Knowledge of any other European language - an advantage

Education

      Diploma degree preferred