Junior Technical Support Engineer (India) 1242

RAD's Global Services, Mumbai office is looking for an on-site technical support engineer. 

Location

Maharashtra Mumbai, India

Roles & Responsibilities

• Be actively involved in post-sales and pre-sales solution support activities
• Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely
• Perform testing and troubleshooting techniques to identify and resolve technical issues
• Perform root cause analysis of issues
• Prepare technical documentation for customers
• Provide status and resolution communication to internal and external stakeholders
• Contribute to the knowledge base of the team

Requirements

• 2-3 years of relevant work experience.
• Engineering degree (BE/BTech) – a must.
• Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution - advantage.
• Knowledge of Ethernet layer-2 Protocols: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM.
• Knowledge of Ethernet layer-3 Protocols: Basic Routing, MPLS, BGP, IPsec.
• Working experience with testers like VeEX, JDSU, Spirent.
• Knowledge in TDM network (E1 & SDH), Virtualization (SD-WAN), Linux OS - advantage.
• Proven presentation skills and experience working with external customers.
• Excellent written and verbal communications skills to handle global customers.
• Problem solver, self-starter, performs well under pressure.
• Ability to travel (locally or abroad) to support customers.