RAD Services

RAD service plans allow our customers to benefit from real-time service guidance, planning and preventive maintenance. RAD Global Services provide expert consulting and troubleshooting assistance, online tools, regular training programs, and various equipment coverage options – all designed to enable seamless installations and faster service rollouts. Service and support are available through a network of more than 250 highly professional, certified RAD partners, distributors and system integrators located in more than 100 countries.

 

For more details, contact your local RAD partner or sales manager. See full list of RAD contacts.

 

RADpro

Professional Services

  • Project assured
  • Guidance throughout design & rollout
  • High & low-level network design
  • Support service
  • Migration& network upgrades
  • On-site services

RADcare

Technical Support

  • Strict SLA commitments on response, service restore and resolution times
  • 24 x 7 support, priority handling and escalation procedures
  • RADcare Online portal for software updates and upgrades
  • Optional multi-year blanket coverage

RADcare

Training

  • Training on demand
  • Regional sales, pre- sales & technical seminars
  • RAD certification